A 25% deposit is required to secure your booking. This is mandatory on orders over £50. Once paid the balance can be paid to suit you, including on delivery if necessary. For balances over £100 the balance needs to be paid no later than seven days before the event, fourteen days for wedding cakes. Failure to pay by the due date will result in a cancelled order. If paying by PayPal, the fees will be added to the balance. Deposit is non refundable.
Please note: When you order a cake and give a date and time for collection or delivery, that is the date/time it will be ready. Please DO NOT change this. Trying to bring the date/time forward may result in your cake not being finished. I usually have more than one cake a week. And so I plan my schedule around the information given when the order is placed. If you know you’ll need the cake the day before the event then that is the date you must order it for.
Collecting cakes: I’m more than happy to deliver your cake. But you’re very welcome to collect from me if you’d rather. Please be sure you know where I’m based, I can not always deliver a cake that has been booked as being collected. Once I hand over the cake, it becomes your responsibility to transport it safely. Also by collecting the cake you are agreeing that you are happy with it. So please look carefully to be sure you are happy.
Delivery: When delivering to a venue where you may not be there, I will hand the cake over to the person in charge. I will set up for you and leave instructions with the venue, I will also take photos. Once I leave it then becomes the responsibility of the venue and I can’t be held responsible for any damage they may cause. However, if you call me I’ll do all I can to fix anything they may have done. I keep photos of the set up cake if you need evidence that any damage was their fault.
I will deliver your cake at the time arranged. If this has to change please tell me. Failing to inform me that you will be arriving early may mean you will get there before your cake. I can’t be held responsible for this if I am not informed of changes.
Cake stands: I do have a small selection of cake stands. If you’d like to hire one I charge £25. This is to cover the cost of fuel and time to collect it after the event. I usually reccomend asking your venue if they have stands. If you want something special I’ll do my best to source it for you. Brakages/ damage will be charged for.
Naked cakes: These are very trendy at the moment. And they are lovely. However, by the nature of them having no icing, they also have no protection. Once they are out of their box and in the open air, they will dry very quickly. Therefore please note that it’s best to make arrangements with your venue to keep the cake boxed and cool until the last moment. If this can not be arranged, then I can not be responsible for the cake drying. It will be wrapped and boxed until delivery, to ensure it stays fresh.
If for any reason you are not happy, please get in touch within 24 hours. Cake is perishable, so I can not take responsibility for its deteriaration after that time. Especially as I don’t use artificial preservatives. Because of this, I need to have the cake returned within the 24 hour window. This allows me to inspect it. If the cake is not returned then no refund will be offered. No refund will be offered if the person collecting/taking delivery was happy.
I will always do everything I can to rectify anything as long as it is brought instantly to my attention. Within the 24 hour window.
Allergies: If you have any special dietary requirements I will do everything I can to accommodate. However please be aware that I don’t have a separate kitchen for ‘free from’ baking. I do bake all free from items on separate days, and with as much separate equipment as possible.
Designs: It’s perfectly okay to give me a photo to use as inspiration. But please be aware that I do not and will not copy another persons work. It will be my interpretation of the ideas you provide. Also if you have expectations of how you want your cake to look, please communicate these to me. I would hate for you to be disappointed.
Sample cakes by post: I offer samples for tasting by post if we are unable to meet in person. A box of three tasters for £30 next day delivery. However please note that they are coming by post and I can’t promise how carefully they will have been handled. Therefore they are for tasting only, not a visual representation.
Consultations: For £50 I offer in person consultations. This includes my time for as long as needed (usually around an hour). A well as the tasting box of three flavours. The £50 will count as a deposit should you go ahead with a booking. However failure to show for a consultation, without prior arrangement, will result in instant cancellation, and no refund.
Fresh flowers on cakes: I know this looks beautiful, but there are issues. I advise telling your florist that the flowers are for a cake, make sure they provide you with safe, non toxic varieties. I do everything I can to prevent contamination, but it’s not 100% possible, as some part of the flower will always be touching the surface of the cake. If you would like fresh flowers on your cake, I can do that. However I can not take responsibility for any allergic reactions to those flowers.