Please read the terms and conditions for Claire’s Sweet Temptations carefully, as by placing an order and paying your booking fee you are agreeing to the Ts&Cs.
*A note about Covid 19. As there is a lot of poor information surrounding CoronaVirus (Covid 19) and weddings. Make sure you have wedding Insurence, and check with your provider. We will be following whatever official, government, advice and rules are given in due course. Any cancellations due to Covid 19 will be dealt with by our existing cancellation policy below which WILL apply so please read. Postponements will also be subject to our existing terms below. All booking fees are non-refundable or transferable regardless of the reason for the cancellation, your booking fee covers the work already carried out in emails, quotes, designs, tasters, consultations etc.
Quotes are only valid for 30 days. And the price of your cake is for the time it was booked for (so cakes booked in 2020 for 2020 will be 2020 prices, if you move to 2021 or 2022 prices will rise accordingly) . This has always been our policy. We are not changing anything.
Please also note that moving to a future date will be subject to availability and to a possible increase in cost due to standard price rises (when costs of our ingredients and materials rise we have to raise our prices accordingly, see above.) Moving to a future date will also be subject to our rebooking fee (see below)*
A 25% booking fee is required to secure your booking. Your cake is NOT booked in until the booking fee is paid, and we cannot hold dates open. If another enquiry comes in for your date, we will advise you and give you 24 hours to pay the booking fee. Failure to do so will result in the date being given to the other client.
Payment due dates on invoices are non negotiable. Failure to pay by the invoice due date will result in the order being cancelled.
The 25% booking fee is non refundable or transferable, if you decide to cancel or postpone your booking. If you decide to postpone, for whatever reason, then there will be an additional rebooking fee of a further 25% of the full quote to cover our losses and additional admin costs. So if you’ve paid a £100 booking fee on a £400 cake, then you will need to pay an additional £100 and your balance due will still be £300.
Your quote is only valid for 30 days.
Also please note that the price quoted and agreed on is only valid for the year you book. So a cake quoted for 2021 will be at 2021 prices as seen on the website. Our costs do rise year on year. And so if you are enquiring for beyond 2021 there will be an increase on the pricing seen on the website. These prices are for guidence only.
Once the booking fee is paid, the balance can be paid to suit you, including in instalments. The balance needs to be paid no later than fourteen days before the delivery/collection date. Failure to pay by the due date will result in a cancelled order, a reminder will be sent out. If paying by PayPal, the fees will be added to the balance. Booking fees are non refundable under any circumstances. Payment must have been made before collection/delivery or the cake will not be released or delivered.
Please note: When you order a cake and give a date and time for collection or delivery, that is the date/time it will be ready. Please DO NOT change this. Trying to bring the date/time forward may result in your cake not being finished. I usually have several cakes a week. And so I plan my schedule around the information given when the order is placed. If you know you’ll need the cake the day before the event then that is the date you must order it for.
Collecting cakes: Please be sure you know where we are based. Not all satnavs like our postcode. We are very easy to find. Follow the signs for Clovelly. Then head to the main visitors centre car park. Across the car park you’ll see Clovelly Brewery, we are next door to that.
We can only deliver wedding and larger events cakes. All other cakes must be collected from the Clovelly studio. Please let us know what time you will be collecting, so we can make sure your cake is ready. Once I hand over the cake, it becomes your responsibility to transport it safely. Also, by collecting the cake, you are agreeing that you are happy with it. So please look carefully to be sure you are happy with the design. Failure to collect at the given time and day, without prior arrangement, will be treated as a cancelled order, and may mean there is nobody at the studio, and full payment will still be required. Full instructions on transporting your cake will be provided, and a disclaimer will need to be signed. Anti slip mat is highly recommended, and can be provided on request.
Delivery: On weddings and larger events only. When delivering to a venue where you may not be there, I will hand the cake over to the person in charge. I will set up for you and leave instructions with the venue, I will also take photos. Once I leave, it then becomes the responsibility of the venue, and I can’t be held responsible for any damage they may cause. However, if you call me I’ll do all I can to fix anything they may have done. I keep photos of the set up cake if you need evidence that any damage was their fault.
I will deliver your wedding cake at the time arranged. If this has to change please tell me. Failing to inform me that you will be arriving early may mean you will get there before your cake. I can’t be held responsible for this if I am not informed of changes.
Delivery times are approximate. I always allow plenty of time, but weather and traffic etc are beyond our control. If there is a major hold up (accident, breakdown, road closures, snow, flood etc) we will call the venue or your wedding planner to let them know.
Please be aware: At very busy times cakes will, sometimes, have been made ahead and frozen. If you think you’ll want to freeze leftover cake, please tell me.
Cake stands: I do not hire/loan cake stands. Sadly getting them back has proved an issue. Should you require a cake stand I recommend asking your wedding venue, as they often have stands.
Naked cakes: I do not do fully naked cakes. I do, however, know of other cake makers who do.
Complaints: If, for any reasonable reason, you are not happy, please get in touch within 24 hours. Cake is perishable, so I can not take responsibility for its deterioration after that time. Especially as I don’t use artificial preservatives. Because of this, I need to have the cake returned to me within the 24 hour window. This allows me to inspect it. If the cake is not returned then no refund will be offered. No refund will be offered if the person collecting/taking delivery was happy with the look and design.
I will always do everything I can to rectify anything as long as it is brought instantly to my attention. Within the 24 hour window.
If you have something very specific in mind, either design or flavour wise, this must be communicated to me (see below). If you’re not happy then you must bring this to my attention within 24 hours. If collecting then you must tell me on collection. No refund will be offered after 24 hours, or once the cake leaves the studio.
Allergies: If you have any special dietary requirements I will do everything I can to accommodate. However please be aware that I don’t have a separate kitchen for ‘free from’ baking. I do bake all free from items on separate days, and with as much separate equipment as possible. 100% Nut free is NOT possible. So if there is a serious allergy rather than an intolerance it’s vital you make me aware of this. I will then advise you if I can accommodate this or not.
Designs: It’s perfectly okay to give me a photo to use as inspiration. But please be aware that I do not and will not copy another persons work. It will be my interpretation of the ideas you provide. Also if you have expectations of how you want your cake to look, please communicate these to me. I would hate for you to be disappointed. But please be aware that sometimes designs have to change. This can be for a number of reasons such as products being out of stock etc.
Sadly, due to being taken advantage of and having designs stolen. I can no longer provide a design sketch until a booking fee is paid.
Sample cakes by post: I offer samples for tasting by post if we are unable to meet in person. A box of three tasters for £30 next day delivery. However please note that they are coming by post and I can’t promise how carefully they will have been handled. Therefore they are for tasting only, not a visual representation. The £30 will be deducted from the cost of the cake, should you place an order. Sample boxes are sent out in batches. When you request one I’ll let you know when the next batch is being sent out. They are always sent next day delivery, so please make sure someone will be able to take delivery.
Please be aware that the cakes and frostings/fillings will be separate. This is to allow you to mix and match the flavour combinations. Cakes will not be iced. Fruit cakes will not have the marzipan and fondant.
Consultations: For £50 I offer in person consultations. This includes my time for as long as needed (usually around an hour). As well as the tasting box of three flavours. The £50 will be deducted from the cost of the cake should you go ahead with a booking. However failure to show for a consultation, without prior arrangement, will result in instant cancellation, and no refund. The £50 fee must be paid in advance of the consultation. If the booking fee has already been paid, then there is no additional charge for consultations or tasting boxes.
Fresh flowers on cakes: I know these look beautiful, but there are issues. I advise telling your florist that the flowers are for a cake, make sure they provide you with safe, non toxic, organically grown varieties. I do everything I can to prevent contamination, but it’s not 100% possible, as some part of the flower will always be touching the surface of the cake. If you would like fresh flowers on your cake, I can do that. However I can not take responsibility for any allergic reactions to those flowers. Please read the comprehensive advice given on the ADVICE page.
Should you need to cancel your cake order for any reason please give us as much notice as possible. I will always contact you a month or so before your orders due date to confirm details. Failure to reply will be taken as a cancellation and the following will be enforced.
The cancellation policy also applies if your venue cancels the event, or if unforeseen circumstances/acts of God/illness forces cancellation by you.
Your booking fee can not be refunded under any circumstances. The booking fee covers admin work already done, emails/phone calls etc. If you decide to postpone for any reason, an additional 25% rebooking fee will be required. Your balance will remain the same.
Wedding insurance is highly recommended to cover you for the loss of booking fees etc should you need to cancel.
If you cancel within two weeks (14 days) of the agreed delivery/collection date then 100% of the balance will need to be paid, as work will already have started on your cake (sugar flower and decorations etc will already have been made.) All materials will have been purchased. And I will be unlikely to be able to rebook the date at such short notice. And this is also when the balance would be due to be paid.
Failure to collect a cake will result in the full balance being invoiced to you. Payment will be due within seven days. Failure to pay will result in legal action.
Cancelling within four weeks of the cakes agreed delivery/collection date. Work on sugar flowers, cake toppers etc will already have started, and materials already purchased. Therefore 50% of the due balance will still need to be paid within seven days.
Postponing a wedding and changing the date will count as a cancellation and the above applies. So I will require 50% of the balance if within a month (or 100% if it’s within 14 days of the original date) of the due balance to be paid within seven days. Please note that postponing your event may result in additional charges due to normal, annual, price rises.
Should I need to cancel: This is highly unlikely. However should illness or something beyond my control mean I can’t make your cake I will be in touch right away. I will also arrange another cake maker to take over the order if at all possible. I will, with your permission, pass your details to them to get in touch with you.
Failure to pay the due balance of a cancelled cake will result in legal action and debt recovery. Cakes will not be delivered or released for collection until the balance is paid.
At Sweet Temptations we are very aware of your privacy. Any details you provide us with will NOT be shared with any third party without your permission. They will be used purely for your orders. Once your order has been completed and delivered/collected, your emails/texts/messages will be deleted within 28 days. All our devices are passcode/biometric protected. You will only be contacted again if it is directly relevant to your order/event, or if you have signed up to receive emails from us. We will only discuss your order with other relevent suppliers such as your florist.
The paper order forms we fill out are for our own reference and won’t be shown to anyone else, unless relevant to your order (your florist for example or to be signed off by the venue) Once completed, these paper forms are locked away in our filing system that only we have access to.
We will never use your details for marketing. We will only contact you with direct reference to your enquiry/order.
If you have subscribed to our mailing list, you will only receive relevant information. Your details will never be sold or passed on to any third parties.