Please read these terms and conditions carefully, as by placing an order and paying your booking fee you are agreeing to the Ts&Cs.
A 25% booking fee is required to secure your booking. Your cake is NOT booked in and your date is NOT secure until the booking fee is paid, and we cannot hold dates open. If another enquiry comes in for your date, we will advise you and give you 24 hours to pay the booking fee. Failure to do so will result in the date being given to the other client.
Once the booking fee is paid, the balance can be paid to suit you, including in instalments. For balances over £100 the balance needs to be paid no later than fourteen days before the delivery/collection date. Failure to pay by the due date will result in a cancelled order. If paying by PayPal, the fees will be added to the balance. Booking fees are non refundable. For orders under £100 payment must be made before collection/delivery.
Please note: When you order a cake and give a date and time for collection or delivery, that is the date/time it will be ready. Please DO NOT change this. Trying to bring the date/time forward may result in your cake not being finished. I usually have several cakes a week. And so I plan my schedule around the information given when the order is placed. If you know you’ll need the cake the day before the event then that is the date you must order it for.
Collecting cakes: Please be sure you know where I’m based. Not all satnavs like our postcode. We can only deliver wedding and large events cakes. All other cakes must be collected from the Clovelly studio. Please let us know what time you will be collecting, so we can make sure your cake is ready. Once I hand over the cake, it becomes your responsibility to transport it safely. Also, by collecting the cake, you are agreeing that you are happy with it. So please look carefully to be sure you are happy. Failure to collect at the given time and day, without prior arrangement, will be treated as a cancelled order, and may mean there is nobody at the studio, and full payment will still be required.
Delivery: On wedding and corporate events only. When delivering to a venue where you may not be there, I will hand the cake over to the person in charge. I will set up for you and leave instructions with the venue, I will also take photos. Once I leave, it then becomes the responsibility of the venue, and I can’t be held responsible for any damage they may cause. However, if you call me I’ll do all I can to fix anything they may have done. I keep photos of the set up cake if you need evidence that any damage was their fault.
I will deliver your wedding cake at the time arranged. If this has to change please tell me. Failing to inform me that you will be arriving early may mean you will get there before your cake. I can’t be held responsible for this if I am not informed of changes.
Delivery times are approximate. I always allow plenty of time, but weather and traffic etc are beyond our control. If there is a major hold up (accident, breakdown, road closures, snow, flood etc) we will call the venue to let them know.
Cake stands: I do not hire/loan cake stands. Sadly getting them back has proved an issue. Should you require a cake stand I recommend asking your wedding venue, as they often have stands.
Naked cakes: I do not do fully naked cakes. I do, however, know of other cake makers who do.
Complaints: If, for any reasonable reason, you are not happy, please get in touch within 24 hours. Cake is perishable, so I can not take responsibility for its deterioration after that time. Especially as I don’t use artificial preservatives. Because of this, I need to have the cake returned to me within the 24 hour window. This allows me to inspect it. If the cake is not returned then no refund will be offered. No refund will be offered if the person collecting/taking delivery was happy with the look and design.
I will always do everything I can to rectify anything as long as it is brought instantly to my attention. Within the 24 hour window.
Allergies: If you have any special dietary requirements I will do everything I can to accommodate. However please be aware that I don’t have a separate kitchen for ‘free from’ baking. I do bake all free from items on separate days, and with as much separate equipment as possible. Nut free is NOT possible.
Designs: It’s perfectly okay to give me a photo to use as inspiration. But please be aware that I do not and will not copy another persons work. It will be my interpretation of the ideas you provide. Also if you have expectations of how you want your cake to look, please communicate these to me. I would hate for you to be disappointed. Many TV/movie characters are under copyright, and so can’t be reproduced without written permission.
Sadly, due to being taken advantage of and having designs stolen. I can no longer provide a design sketch until a booking fee is paid.
Sample cakes by post: I offer samples for tasting by post if we are unable to meet in person. A box of three tasters for £30 next day delivery. However please note that they are coming by post and I can’t promise how carefully they will have been handled. Therefore they are for tasting only, not a visual representation. All cakes and fillings will be separate, allowing you to mix and match, and the cakes will NOT be iced or decorated in any way. The £30 will be deducted from the cost of the cake, should you place an order. Sample boxes are sent out in batches. When you request one I’ll let you know when the next batch is being sent out. They are always sent next day delivery, so please make sure someone will be able to take delivery.
Consultations: For £50 I offer in person consultations. This includes my time for as long as needed (usually around an hour). As well as the tasting of three flavours and tea, coffee or water. The £50 will be deducted from the cost of the cake should you go ahead with a booking. However failure to show for a consultation, without prior arrangement, will result in instant cancellation, and no refund. The £50 fee must be paid in advance of the consultation. If the booking fee has already been paid, then there is no charge for consultations or tasting boxes. Consultations will be held strictly by appointment at the Clovelly studio, or by prior arrangement at The Wedding Gallery in London.
Fresh flowers on cakes: I know these look beautiful, but there are issues. I advise telling your florist that the flowers are for a cake, make sure they provide you with safe, non toxic varieties. I do everything I can to prevent contamination, but it’s not 100% possible, as some part of the flower will always be touching the surface of the cake. If you would like fresh flowers on your cake, I can do that. However I can not take responsibility for any allergic reactions to those flowers.
Cancellation policy: Should you need to cancel your cake order for any reason please give us as much notice as possibly. I will always contact you a month or so before your orders due date to confirm details. Failure to reply will be taken as a cancellation and the following will be enforced.
The cancellation policy also applies if your venue cancels the event, or if unforeseen circumstances/acts of God/illness forces cancellation by you.
Your booking fee can not be refunded under any circumstances.
Wedding insurance is highly recommended to cover you for the loss of booking fees etc should you need to cancel.
If you cancel within two weeks (14 days) of the agreed delivery/collection date then 100% of the balance will need to be paid, as work will already have started on your cake (sugar flower and decorations etc will already have been made.) All materials will have been purchased. And I will be unlikely to be able to rebook the date at such short notice. And this is also when the balance would be due to be paid.
Failure to collect a cake will result in the full balance being invoiced to you. Payment will be due within seven days. Failure to pay will result in legal action.
Cancelling within four weeks of the cakes agreed delivery/collection date. Work on sugar flowers, cake toppers etc will already have started, and materials already purchased. Therefore 50% of the due balance will still need to be paid within seven days.
Postponing a wedding and changing the date will count as a cancellation and the above applies. So I will require 50% of the balance if within a month (or 100% if it’s within 14 days of the original date) of the due balance to be paid within seven days.
Should I need to cancel. This is highly unlikely. However should illness or something beyond my control mean I can’t make your cake I will be in touch right away. I will also arrange another cake maker to take over the order if at all possible. I will, with your permission, pass your details to them to get in touch with you.
Failure to pay the due balance of a cancelled cake will result in legal action and debt recovery. Cakes will not be delivered or released for collection until the balance is paid.
Privacy: At Sweet Temptations we are very aware of your privacy. Any details you provide us will NOT be shared with any third party without your permission. They will be used purely for your orders. Once your order has been completed and delivered/collected, your emails/texts/messages will be deleted within 28 days. All our devices are pass-code/bio-metric protected. You will only be contacted again if it directly relevant to your order/event, or if you have signed up to receive emails from us.
The paper order forms we fill out are for our own reference and won’t be shown to anyone else, unless relevant to your order (your florist for example or to be signed off by the venue) Once completed, these paper forms are locked away in our filing system that only we have access to.
We will never use your details for marketing. We will only contact you with direct reference to your enquiry/order.
If you have subscribed to our mailing list, you will only receive relevant information. Your details will never be sold or passed on to any third parties. And you can unsubscribe at any time.